How To Troubleshoot Orbi Router Problems?

Orbi Router Problems

Fixing the ORBI router problems is very easy if you follow our site's quick troubleshooting steps. Mostly, the ORBI router users would have experienced the common issues like installation problems, Wi-Fi broadcast range problems, Internet connectivity issues, and sign-in problems. You can quickly fix them with the correct troubleshooting steps.

Steps to troubleshoot the ORBI router's problems:

  • First, verify whether you have connected all the network devices using standard Ethernet cables.
  • If you have already connected the ORBI router to the modem, disconnect it.
  • Restart your modem and reconnect it to the router using the supplied network (Ethernet) cable. It should be plugged firmly to the router's Internet port.
  • Next, connect your computer to the ORBI router using the wireless network credentials instead of an Ethernet cable.
  • Log on to the router's login portal by entering the router's IP address in your browser's address bar.
  • Enter the router's login credentials and check if you can access the router's web interface.
  • The login credentials are printed on the label attached to the router's backside.
  • Change the existing network name and network key.
  • Decrease the transmit power and change the wireless channel.
  • If you are not able to access the router's web interface, connect your computer directly to the modem using a standard Ethernet cable to fix Orbi router problems.
  • Next, check whether you can access the Internet from your computer.
  • If your router is running the old firmware, update it first.
  • To do so, connect your mobile to the ORBI router's wireless network.
  • Next, launch the Orbi app and enter your administrator password.
  • Tap the Sign-In button to access the main interface.
  • Tap the Menu icon available at the top-left corner of the screen and select Settings.
  • Tap the Router Settings sub-menu and select Check for Updates at the bottom of the screen.
  • Tap the Update Firmware button (if available) and update your router's firmware with the help of the on-screen prompts.
  • If the problem persists, reset your ORBI router settings to factory defaults.
  • To do so, identify the Reset button on your router.
  • In general, the Reset buttons are located at the backside of the routers.
  • Make sure that your ORBI router is turned on.
  • Now, using a paper clip, press the Reset button.
  • Hold it until the Power LED flashes.
  • Once you have reset the router to the factory defaults, reconfigure the necessary settings on the router's settings page.

If you have difficulties in resolving the ORBI router problems, contact our technical support team for remote assistance.