When the router does not function as you want, then there must be some issue with it. There are steps suggested by the manufacturer that can help you resolve a particular problem. Even after trying the recommended methods, if the problem persists, then reset T mobile cellspot router should help. Resetting the router erases the router configuration and settings, and then the router returns to the default factory settings. Understand that after resetting the router, you have to configure the desired router settings from scratch.