How To Fix Arris Router Connection Issues?

Arris router connection issues

If you cannot access the Internet on your device connected to an Arris router, carry out the following steps to resolve the Arris router connection issues.

Step 1 - Physical connection

  • First, check if the power cord is firmly connected between the rear port of the Arris router and the electrical outlet.
  • Check if the coaxial cable is properly connected between the router and the cable outlet.
  • Also, check if the Ethernet cable is connected correctly between the router and the Ethernet port of your computer.
  • If needed, disconnect all the cables and reconnect them and check the Arris router connection issues.

Step 2 - Power reset the Arris router

  • Turn off your computer and the Arris router.
  • Remove the power cable from the router and the power source.
  • Leave it for one minute and establish the connection again.
  • Check if the Power, Receive, Send, and Online LEDs on the router’s panel stays lit.
  • Turn on the computer and check if the connection problem has been resolved.
  • If the connection problem persists, continue with the following steps.

Step 3 - Factory reset the Arris router

  • Access the web-based setup page of the router using the IP address, username, and password.
  • Click the Configuration tab and click the Reset All Defaults button at the bottom of the screen.
  • If you see the ‘Do you want to proceed’ prompt message on the screen, select the OK option.
  • This will reset the router and this process might take up to a maximum of 30 minutes. After this completion chek the Arris router connection issues.

Step 4 - Power level

  • On the Arris router’s web-based setup page, click the Status tab.
  • Navigate to the Downstream section and check if the Power Level is set between -15 dBmV and +15 dBmV.
  • Go to the Signal to Noise Ratio field and check its value.
  • Navigate to the Upstream section and check the values in the Symbol Rate and Power Level fields.
  • Note: The values in both the downstream and upstream sections need to be within the acceptable range.
  • If the Arris router connection issues is persist, get help from our technical experts by clicking the Call button available below.