Issue: Arris Modem Not Working After Power Outage

Arris modem not working after power outage

In the present world, most of our daily work depends on the Internet. We have our own modem and router configured in our office or home to stay connected to the Internet. In case if your modem is not working all of a sudden, then it can be resolved easily by performing the simple instructions provided by the modem manufacturer. But, what if your Arris modem not working after power outage? Scroll down this page to know how to troubleshoot the Arris modem if it has stopped working after a power outage. There are several causes for this issue to occur. However, you can troubleshoot your Arris modem easily.

Method 1: Check the status of your other devices

  • Usually, after a power outage, most of the electrical appliances will resume working automatically.
  • Check if your other devices are working.
  • If yes, wait for a few seconds or minutes for the modem to get back to normal because it might take some time to restore its preferences.

Method 2: Restart your Arris modem

Even after waiting for a while, if your modem is not working, restart it. In many instances, a simple restart has resolved such issues on electronic devices. To restart your Arris modem, follow the below instructions to fix Arris modem not working after power outage issue.

  • Power on your modem.
  • Now, disconnect the power cable from the modem while it is turned ON.
  • If available, remove the batteries from the modem.
  • Leave the modem disconnected from the power source for 30 seconds.
  • Now, insert the batteries into the modem (if available).
  • Reconnect the power cable to the modem.
  • Press the Power button on the modem if required.
  • Stay back and wait for 10 minutes.
  • Your modem will start working within 10 minutes.
  • If the modem fails to work, then reset it.

Method 3: Reset your Arris modem

  • Locate the Reset button of your modem and press it using a paperclip.
  • Make sure to press and hold the Reset button for 10 seconds.
  • Once your modem has been reset, it will start working.

If the reset process doesn’t resolve the issue of the Arris modem not working after power outage, then get assistance from our technical experts.